Support hero

You got questions, we have answers

Support

Browse by topic

About air up

How it works, how it tastes, and how to use it

Bottles

Everything you need to know about our bottles

Pods

Everything you need to know about our flavor pods

Sustainability

Sustainable sipping, every day

Troubleshooting

Quick tips for when something isn't working as it should

Orders & Shipping

From checkout to your doorstep

Payment & Checkout

From your cart to completing your order

Returns & Refunds

From return to refund

Privacy & Account

From newsletter settings to deleting your data

Points of Sale

All about our points of sale

How does air up work?
What makes the air up bottle different?
Am I really just drinking plain water?
Is air up healthy?
Is it safe for kids, pregnant people, or vegans?
Does it work with a blocked nose?

What is the Twist Bottle and who is it for?
How do I assemble the Twist Bottle?
How do I clean the Twist Bottle?
What are the product details of the air up Twist bottle?
What is the sealing ring and where does it go?
What is the Twist Pro Bottle and who is it for?

What exactly is in the pod?
What flavours are available?
How do you assure that your products are safe for consumption?
How should I store open pods?
How long does one pod last?
How do I dispose of used pods?

Do you have a sustainability team?
Do you carefully select your production partners?

Why can't I taste anything?
Why is my bottle leaking?
Why are there bubbles while I'm drinking?
Why does my pod have no scent anymore?
My straw feels blocked - how do I fix that?
My bottle broke - what now?

Where is my air up order?
How long does shipping take?
My order hasn't arrived - what now?
My order is incomplete or incorrect - what now?
My order arrived damaged - what now?
My order was returned to sender - what now?

What payment methods do you accept?
Why was my payment declined?
Are taxes and customs fees included in the total price?
Do you offer gift cards or promo codes?
How do I apply my discount code?
My discount code isn't working

How do I return my order?
What is your return policy?
Do I have to pay for return shipping?
When will I get my refund?
Can I return part of my order?
What if I refuse delivery?

Do I need an account to shop at air up?
How do I sign up for the air up newsletter?
How do I unsubscribe from the newsletter?
Can I delete my data from your services?
Can't find the chat button?

Can I buy air up products in stores?
Can I buy air up products on Amazon?
How can I return products that I didn't buy from the air up website?